Shipping Policy
We ship throughout all 50 United States. Every CLRTY order is thoughtfully prepared and carefully packed to protect product quality from our facility to your door. Our goal is to provide a smooth, transparent delivery experience—with timely processing, dependable tracking, and support whenever you need it.
Order processing
Orders are generally processed within 1–2 business days, excluding weekends and federal holidays. Orders placed after normal business hours begin processing on the next business day. During product launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once an order enters fulfillment, we may be unable to change its delivery address, modify its contents, or cancel it. Please review your order and shipping information carefully before checkout.
Shipping rates & timing
Shipping charges for one-time purchases are calculated and displayed at checkout based on the shipping method selected, destination, and order details. Active subscription orders receive free standard shipping unless a different offer is clearly stated at checkout.
After processing, standard delivery typically takes 2–5 business days, depending on the destination and service selected. Delivery dates are estimates provided by the carrier and are not guaranteed. Weather, carrier disruptions, address issues, and other circumstances outside our control may affect delivery.
Tracking your order
When your order ships, we will send a shipping confirmation to the email address or phone number provided at checkout. Tracking information may take up to 48 hours to update after the carrier receives the package.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Packages marked delivered
If tracking shows that your package was delivered but you cannot locate it, first check around the delivery area, with household members or neighbors, and allow one additional business day, as carriers occasionally mark packages delivered shortly before arrival.
If the package is still missing, contact support@takeclrty.com. We will contact the shipping provider and open a case to investigate. Carrier investigations can take several business days. A delivered scan does not automatically qualify an order for a refund or replacement; we review the carrier’s findings and the circumstances of each case before determining the appropriate resolution.
Damaged or incorrect orders
If your order arrives damaged, compromised, or different from what you ordered, please contact us promptly with your order number and clear photographs of the shipping package and affected product. Keep all packaging until we have completed our review. When an issue is confirmed, we will provide an appropriate replacement, refund, or other resolution at no additional product cost to you.
Frequently asked questions
Everything you need to know about processing, delivery, tracking, and order support.
How long does it take to process my order?
Orders are generally processed within 1–2 business days, excluding weekends and federal holidays. Orders placed after normal business hours begin processing on the next business day. Launches, promotions, holidays, or unusually high order volume may occasionally extend processing time.
How long will delivery take?
After your order has been processed, standard delivery typically takes 2–5 business days depending on your location and the shipping service selected. Carrier delivery dates are estimates and may be affected by weather, service disruptions, or address issues.
Do subscriptions include free shipping?
Yes. Active CLRTY subscription orders include free standard shipping unless a different offer is clearly disclosed at checkout. Shipping charges for one-time purchases are calculated and displayed before you complete your order.
Can I change my shipping address after ordering?
Contact us as soon as possible at support@takeclrty.com. We will do our best to help, but once an order has entered processing or fulfillment, we cannot guarantee that its delivery address can be changed.
What should I do if tracking says delivered?
Check around the delivery area, ask household members or neighbors, and allow one additional business day. If the package is still missing, contact our support team. We will open a case with the shipping provider and review the carrier’s findings before determining the appropriate resolution.
What if my order arrives damaged or incorrect?
Email us promptly with your order number and clear photographs of the shipping package and affected product. Keep the packaging while we review the issue. When confirmed, we will provide an appropriate replacement, refund, or other resolution.