Privacy Policy
Your trust matters to us. This Privacy Policy explains how CLRTY Supplements LLC (“CLRTY,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit takeclrty.com, place an order, manage a subscription, or communicate with us.
Scope of this policy
This policy applies to personal information collected through our website, online store, customer accounts, subscription services, marketing communications, customer support, and other interactions that link to this policy.
It does not apply to third-party websites, platforms, or services that operate under their own privacy policies, even when they are linked from our website.
Information we collect
Depending on how you interact with us, we may collect contact information such as your name, email address, telephone number, billing address, and shipping address; account and order information such as products purchased, subscriptions, order history, returns, preferences, and customer-service communications; and transaction information associated with your purchases.
Payments are processed by our payment providers. We generally receive transaction details and payment status rather than complete payment-card numbers. We may also collect device and usage information, including IP address, browser type, device identifiers, approximate location, pages viewed, referral source, and interactions with our website, emails, and advertising.
We collect information you voluntarily provide in reviews, surveys, messages, product feedback, or support requests. Please do not provide sensitive information that is not needed for us to assist you.
Where information comes from
We collect information directly from you when you place an order, create an account, enroll in a subscription, contact support, submit a review, or join our marketing list. We also collect some information automatically through cookies and similar technologies.
We may receive information from service providers and business partners that help operate our store, including Shopify, payment processors, subscription providers, fulfillment partners, carriers, analytics services, advertising platforms, and social media services.
How we use information
We use personal information to process and deliver orders; administer subscriptions; provide customer support; send transactional notices; maintain accounts; process returns and refunds; detect fraud and security incidents; troubleshoot and improve our website, products, and customer experience; personalize content; measure marketing performance; and comply with legal, tax, accounting, and regulatory obligations.
With consent where required, we may use contact information to send promotional email or text messages. You can unsubscribe from marketing emails through the link in any message and follow the opt-out instructions provided in text messages.
How we disclose information
We may disclose personal information to vendors and service providers that perform services on our behalf, including website hosting, payment processing, subscription management, order fulfillment, shipping, customer support, analytics, fraud prevention, email and text communications, and advertising.
We may also disclose information when required by law or valid legal process, to investigate fraud or security concerns, to protect rights and safety, or in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business.
We do not sell personal information for money. However, certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws. Where those laws apply, you may have the right to opt out.
Retention & security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain transaction and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and why it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your privacy rights
Depending on where you live and subject to applicable law and exceptions, you may have the right to request access to personal information; request correction or deletion; obtain a portable copy; learn about categories of information collected, used, or disclosed; opt out of certain targeted advertising, sale, or sharing; limit certain uses of sensitive information; and appeal a decision concerning a privacy request.
We will not discriminate against you for exercising an applicable privacy right. To submit a request, email support@takeclrty.com with “Privacy Request” in the subject line. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of authority.
Children’s privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
Updates & contact information
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated effective date.
Questions or privacy requests may be emailed to support@takeclrty.com or mailed to CLRTY Supplements LLC, 1401 21st St, Ste R, Sacramento, CA 95811, United States.
Frequently asked questions
Clear answers about the information we collect, how it is used, and the choices available to you.
What personal information does CLRTY collect?
We may collect contact, order, account, subscription, transaction, customer-support, device, and website-usage information. The exact information depends on how you interact with our website and services.
Does CLRTY sell my personal information?
We do not sell personal information for money. Some advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under certain state laws. Where applicable, you may have the right to opt out through available privacy-choice tools or by contacting us.
How can I access, correct, or delete my information?
Email support@takeclrty.com with “Privacy Request” in the subject line and describe the request. We may need to verify your identity, and certain information may be retained where required or permitted by law.
How do I stop marketing emails or texts?
Use the unsubscribe link in any marketing email. For promotional text messages, follow the opt-out instructions included in the message. You may still receive transactional communications about orders, subscriptions, or account activity.
Can I control cookies and advertising preferences?
You can adjust cookie controls in your browser and use any cookie or privacy-choice settings made available on our website. Blocking certain cookies may affect website features. Where required and supported, we also process recognized opt-out preference signals.
How does CLRTY protect my information?
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.