Returns & Refunds Policy
We stand behind the quality of every CLRTY Supplements product. Because our supplements are consumable, return eligibility depends on the product’s condition and the reason for the request. Our goal is to make every concern straightforward, fairly reviewed, and resolved with care.
Our 45-day guarantee
If there is a quality issue with your product or you are not satisfied with your first purchase, contact us within 45 days of delivery. We will review your request and work toward a fair resolution, which may include product support, a replacement, store credit, or a refund to the original payment method.
The guarantee is limited to one request per customer or household and is intended for products purchased for personal use. We may request your order number, photographs, lot information, an explanation of the issue, and return of any unused product before approving a resolution.
Opened consumable products
For health and safety reasons, opened or partially consumed supplements cannot be restocked or resold and are not accepted as standard returns. An opened product may still be considered under our 45-day guarantee when the request involves a product-quality issue or a first-purchase satisfaction concern.
Requests involving repeat orders, excessive product use, taste preference after multiple orders, or circumstances suggesting misuse of the policy may be declined.
Unopened returns
Unopened, unused, and factory-sealed products may be eligible for return when the request is made within 45 days of delivery. Contact us before sending anything back so we can review the request and provide return instructions. Returns sent without prior authorization may not be accepted or refunded.
Unless the return is caused by our error or a confirmed product defect, the customer is responsible for return shipping. Original shipping charges and expedited shipping fees are non-refundable.
Damaged or incorrect orders
If your order arrives damaged, compromised, or different from what you ordered, contact us promptly with your order number and clear photographs of the shipping package and affected product. Keep all packaging until our review is complete.
When an issue is confirmed, we will provide an appropriate replacement, refund, or other resolution at no additional product cost to you.
Items that are not eligible
We are unable to approve standard returns for products purchased from an unauthorized third party or reseller, requests submitted more than 45 days after delivery, products damaged by improper storage or misuse, promotional items or samples, items identified as final sale, or repeat requests that indicate abuse of the guarantee.
Refunds & processing time
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the credit to appear, depending on your bank or payment provider. We cannot redirect a refund to a different card or payment account.
Returning a subscription shipment does not cancel the subscription. Subscription changes or cancellations must be completed separately through the customer portal or by contacting support before the next order is processed.
Frequently asked questions
Clear answers about eligibility, opened products, return shipping, and refund timing.
How do I start a return or refund request?
Email shannon@takeclrty.com with your full name, order number, delivery address, and a short description of the issue. If the product arrived damaged or compromised, include clear photographs of the product, lot code, and shipping package.
Can I return an opened product?
Opened supplements are not accepted as standard returns because they cannot be restocked or resold. However, an opened product may still be reviewed under our 45-day guarantee when the request concerns product quality or first-purchase satisfaction.
What is covered by the 45-day guarantee?
The guarantee is intended to help with confirmed product-quality concerns and first-purchase satisfaction requests submitted within 45 days of delivery. Each request is reviewed individually, and we may ask for order details, photographs, lot information, or return of unused product.
Who pays for return shipping?
If the return results from our error or a confirmed product defect, we will provide the appropriate return or replacement instructions. For other approved returns, the customer is responsible for return shipping. Original and expedited shipping charges are non-refundable.
How long does a refund take?
After a refund is approved, please allow 5–10 business days for it to appear on the original payment method. The exact timing depends on your bank or payment provider.
Does returning an order cancel my subscription?
No. A return or refund request does not automatically cancel an active subscription. Manage or cancel your subscription separately through the customer portal, or contact support before the next order processes.