Subscription Policy
CLRTY subscriptions are designed to keep your daily routine consistent without locking you into a long-term commitment. Your selected products renew automatically at your chosen delivery frequency until you pause, change, or cancel your plan.
How your subscription works
By purchasing a subscription, you authorize CLRTY Supplements LLC to charge the payment method on file at the price and delivery frequency clearly disclosed at checkout, plus applicable taxes, until you cancel.
Your subscription confirmation includes the recurring terms and instructions for managing or canceling your plan. Subscription pricing, renewal frequency, and other material terms are presented before you complete the initial order.
Billing & pricing
Your payment method is charged when each subscription order processes. You are responsible for keeping your payment information current and authorizing us and our subscription provider to process recurring charges according to your selected plan.
If we make a material change to the subscription price or terms, we will provide notice as required by applicable law before the change takes effect. We may also send subscription reminders and other renewal notices required by law.
Manage your delivery schedule
Use the online customer portal to select from the delivery frequencies we currently offer, update your next order date, skip an upcoming shipment, change eligible products, or update payment and shipping information.
Available management options may vary by product, inventory, or plan. Any changes must be completed before the next order is processed to apply to that shipment.
Cancel anytime
You may cancel your subscription at any time without a cancellation fee or long-term commitment. Use the cancellation option in your online customer portal or email support@takeclrty.com.
Subscriptions started online can be canceled online without requiring a telephone call. Cancellation prevents future renewals but does not reverse an order that has already entered processing. Keep your cancellation confirmation for your records.
Orders already in process
Once a subscription order has entered processing or fulfillment, we cannot guarantee that it can be changed, stopped, or canceled. Canceling a subscription does not automatically create a refund for an order that has already processed, shipped, or been delivered.
Processed subscription orders remain subject to our Shipping Policy and Returns & Refunds Policy.
Payments, availability & shipping
If a payment fails, we or our subscription provider may retry the payment and notify you. We may pause or cancel a subscription after repeated unsuccessful payment attempts. You can update your payment method through the customer portal.
Subscription products and delivery frequencies are subject to availability. If a subscribed product becomes unavailable or is discontinued, we may delay, modify, or cancel the affected shipment and will communicate with you when appropriate. Active subscription orders include free standard shipping unless otherwise disclosed.
Frequently asked questions
Simple answers about renewals, account changes, billing, shipping, and cancellation.
How do I cancel my subscription?
Sign in to your online customer portal and use the cancellation option, or email support@takeclrty.com. There is no cancellation fee, and an online subscription can be canceled online without calling us.
Can I skip an order or change my delivery frequency?
Yes. Use the customer portal to skip an upcoming shipment, change your next order date, or select from the delivery frequencies currently available for your product.
When do subscription changes take effect?
Changes must be completed before your next order processes. Once an order has entered processing or fulfillment, we cannot guarantee that it can be changed, stopped, or canceled.
Will I be charged again after canceling?
Cancellation prevents future renewal charges. It does not reverse a charge for an order that processed before the cancellation was completed. Keep the cancellation confirmation for your records.
Do subscription orders include free shipping?
Yes. Active CLRTY subscription orders include free standard shipping unless a different shipping offer is clearly disclosed.
What happens if my payment fails?
We or our subscription provider may retry the payment and notify you. Update the payment method in your customer portal as soon as possible. Repeated unsuccessful payment attempts may cause the subscription to be paused or canceled.